Refund Policy

1. General Refund Policy

Refunds are only considered if a service is not delivered as agreed and the issue has not been resolved. All refund requests must be submitted in writing within 14 days of the service date.

2. Non-Refundable Situations

Services already performed, including customs clearance work or actual transit costs, are generally non-refundable. Also, cancellations made less than 72 hours before the scheduled service are not eligible for a refund.

3. Incorrect Invoices

If you believe you have been incorrectly charged, you must report the discrepancy within 7 days. We will investigate and, if confirmed, issue a credit or refund.

4. How to Request a Refund

Submit your request to our finance team using the contact form on this website. Include your booking reference, the reason for the request, and supporting documents.

5. Processing Time

Approved refunds are processed within 10 business days to the original payment method. Bank processing may add additional time.

6. Chargebacks

We encourage you to contact us first before initiating a chargeback. We will work with you to resolve any billing concerns fairly.